Refund policy

Last updated: 28 September 2026

We want your Pave Mom bra to feel right from day one. Because these are intimate garments, we follow strict hygiene rules — but if the size isn't right, we'll make it right.

At a glance

  • Window: 7 days from delivery
  • Size/colour exchange: free — we pick up and ship the new piece at no cost
  • Refund: available on eligible returns, to your original payment method
  • Damaged, defective or wrong item: free replacement or full refund

What can be returned or exchanged

For hygiene reasons, we can only accept items that are:

  • unworn, unwashed and free of any stains, odours, deodorant or body lotion marks;
  • with all original tags attached and the hygiene sticker/liner intact;
  • with the sewn-in pads and jelly support strip undamaged; and
  • in the original Pave Mom box, with any free gifts or add-ons included.

You're welcome to try the bra on over your own underwear to check the fit. Items that have been worn, washed or altered cannot be accepted and will be shipped back to you.

Not eligible: products marked "Final Sale", gift cards, and items purchased from other retailers or marketplaces (please contact that seller directly).

How to request an exchange or return

  1. Within 7 days of delivery, email us at [support@pavemom.com] or WhatsApp [+91 XXXXX XXXXX] with your order number, the item, and whether you'd like an exchange or refund.
  2. We'll confirm eligibility and schedule a reverse pickup from your address (subject to pin-code serviceability). If reverse pickup isn't available at your pin code, we'll share our return address and reimburse reasonable courier costs for exchanges.
  3. Pack the item securely in its original box. Our courier partner may do a quick doorstep check.
  4. Once the item reaches us and passes a quality check (usually within 2–3 working days of arrival), we'll dispatch your exchange or process your refund.

Exchanges

Size and colour exchanges are free, including reverse pickup and re-delivery, and are subject to stock. If the size or colour you want is out of stock, you can choose a different option, store credit, or a refund.

Refunds

  • Prepaid orders: refunded to the original payment method within 5–7 working days after the quality check. Your bank may take a few additional days to reflect it.
  • Cash on Delivery orders: refunded to your bank account or UPI ID within 5–7 working days after the quality check and receipt of your details. You may choose store credit instead.
  • A reverse-shipping fee of ₹100 is deducted from refunds for change-of-mind returns. There is no deduction for exchanges, or for damaged, defective or wrong items.
  • The ₹49 COD fee is non-refundable, except where the item was damaged, defective or wrong.

Damaged, defective or wrong items

Please tell us within 48 hours of delivery, with photos (and an unboxing video if you have one) of the item, box and shipping label. We'll arrange a free replacement or a full refund, including any COD fee. Manufacturing defects that appear later under normal use and care will be reviewed case by case.

If a package looks tampered with or damaged at delivery, please refuse it or note it with the courier, and let us know.

Cancellations

You can cancel free of charge any time before your order is dispatched — just message us with your order number. Once dispatched, the order can't be cancelled, but you can refuse delivery (prepaid orders will be refunded, less ₹100 shipping, once the parcel returns to us) or request a return under this policy.

We may cancel an order if an item is out of stock, the address is unserviceable, there is a pricing error, or we suspect fraud. You'll receive a full refund in that case.

Questions

Reach us at [support@pavemom.com] or WhatsApp [+91 XXXXX XXXXX], Monday–Saturday, 10 am–6 pm IST. Complaints can also be raised with our Grievance Officer (see our Contact page); we acknowledge complaints within 48 hours and resolve them within one month.