Shipping policy

Last updated: 28 September 2026

At a glance

  • Free shipping on every order, anywhere in India
  • Dispatch: within 1–2 working days from Ahmedabad
  • Delivery: usually 3–7 working days after dispatch
  • Cash on Delivery: available on serviceable pin codes for a ₹49 fee
  • Discreet packaging — plain outer packaging, no product description on the label

Where we ship

We currently ship within India only. Enter your pin code at checkout to confirm serviceability and COD availability. We don't ship internationally yet — follow @pave.mom for updates.

Processing and delivery times

Orders placed before 2 pm IST on a working day (Monday–Saturday, excluding public holidays) are usually dispatched the next working day. Typical delivery times after dispatch:

  • Metro cities: 3–5 working days
  • Rest of India: 4–7 working days
  • North-East, J&K, Ladakh, Andaman & Nicobar, Lakshadweep and remote areas: up to 10 working days

These are estimates, not guarantees. Sales, festivals, weather, strikes or courier disruptions can cause delays — we'll keep you updated if that happens.

Shipping charges

Shipping is free on all orders. All prices on our website are in Indian Rupees and inclusive of GST.

Cash on Delivery (COD)

  • A ₹49 COD fee is added at checkout.
  • COD may be unavailable for certain pin codes, high-value orders or during some promotions.
  • Please keep the exact amount ready; delivery partners may not carry change. Some partners accept UPI at the door.
  • We may disable COD for customers with repeated refused or undelivered COD orders.

Tracking

Once your order ships, you'll receive a tracking link by email and/or SMS/WhatsApp. Tracking may take up to 24 hours to go live.

Delivery attempts and address changes

  • Please double-check your address and phone number at checkout. We can change the address only before dispatch.
  • Our courier will usually make up to 3 delivery attempts. If delivery fails, the parcel returns to us. We can re-ship it (re-shipping charges may apply) or refund prepaid orders less ₹100 shipping.

Damaged, lost or tampered parcels

If the outer package looks damaged or tampered with, please refuse delivery or record it with the courier, and contact us within 48 hours. If tracking hasn't updated for 7 days, or your parcel is marked delivered but hasn't reached you, let us know and we'll raise it with the courier. Confirmed lost parcels are re-shipped or fully refunded.

Contact

Questions about your delivery? Email [support@pavemom.com] or WhatsApp [+91 XXXXX XXXXX] with your order number.